Return and Refund Policy

At Luminour, we ensure the highest quality for our products. Please read our policy carefully before making a purchase.

1. Replacements for Defective or Damaged Items

We only offer replacements for items with manufacturing defects. To request a replacement, you must provide:

• An unboxing video as proof, which must:

• Start before opening the parcel.

• Clearly show the packaging, unsealing process, and the defect.

• Your order number.

• Photos of the defect.

You must contact us within 48 hours of receiving the item to be eligible for a replacement.

2. No Returns or Refunds

We do not accept returns or refunds for:

• Change of mind.

• Incorrect sizing (please refer to our size guide before purchasing).

• Sale or promotional items.

• Custom or altered abayas.

3. Shipping Costs for Returns

• If your replacement request is approved, the buyer is responsible for return shipping costs.

• Shipping fees are non-refundable.

4. Replacement Process

Once we receive and inspect the defective item, we will send a replacement (subject to stock availability).

5. Important Notes

• Claims without an unboxing video will not be processed.

• Once your replacement is approved, the buyer must arrange return shipping within 5 days.

For assistance, please contact us at cs@luminourdesigns.com.