Shipping policy

Shipping Policy

Thank you for shopping with Luminour. Below is our shipping policy to help ensure a smooth delivery process.

1. Shipping Regions

• We currently ship worldwide.

• For international orders, customs duties and taxes are the responsibility of the customer.

2. Shipping Timeframes

• Orders are processed and dispatched within 2-5 business days after payment confirmation.

• Estimated delivery times:

• Domestic Malaysia : 3-7 business days

• International: 7-14 business days (depending on location and customs clearance).

• Please note that delivery times may vary due to unforeseen courier delays, holidays, or natural events.

3. Shipping Fees

• Shipping fees are calculated at checkout based on location and weight.

• All shipping fees are non-refundable.

4. Order Tracking

• Once your order has shipped, you will receive a tracking number via email or SMS to monitor your parcel’s journey.

5. Failed Delivery

• If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the package may be returned to us.

• Re-delivery costs will be the responsibility of the customer.

6. Damaged or Lost Packages

• If your package arrives damaged or is missing, please notify us within 48 hours of delivery.

• Provide clear photos and details to luminour.my@gmail.com and we will assist with a resolution.

7. Shipping Restrictions

• We do not ship to P.O. boxes or restricted areas.

• Certain products may have shipping restrictions based on location.

For any shipping inquiries, please contact us:

• Email: luminour.my@gmail.com